DELL
Post Name: Software Engineer/Technical Support
Salary: 3.5-10 LPA
Job Location: Bangalore
Education Qualification: See Below
Experience: 1+ year
Application Fee: Nil
Last Date: 28/05/2021
Apply Mode: Online
Job Description:
1) Technician/Technical Support:
Job ID: R052604
Role & Responsibilities:
- Responsible for providing telephone support for customers on operation or maintenance of Dell products.
- Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
- Responsible for EWS, Total solutions, YTT and In warranty extension sales.
- Performs work in accordance to standardized policies and procedures
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation.
- Ensure proper escalation procedures are followed.
- Responsible for customer satisfaction through effective handling of customer problems
- Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
Candidate requirement:
- Minimum Graduates in any stream. (10+2+3)
- Undergraduates with at least 12 months of international call center / 24 months of domestic call center or any other work experience – full time experience.
- Should be willing to work in shifts in a 24 x7 work environment
- Fluent communication in English and Hindi
- Excellent telephone soft skills & thorough telephone functional skills
- Ability to handle stressful situations.
- Ability to deal professionally with irate customers
- Good Knowledge of PC Hardware/Software for desktop & portable systems
- Any relevant Certification/Technical Qualification
2) Software Engineer 2 - IT:
Roles and Responsibilities include, but are not limited to:
- Designing, coding, testing, debugging and documenting
- Previous experience working with .Net and Click Software
- Design & Develop solutions based on requirements by adopting best standards and providing post deployment production support.
- Collaborating with business analysts and POs to prepare technical specification documentation.
- Examining stories, technical design documentations, Test automation and implementation plans for small to complex projects.
- Participate in product/platform testing.
- Developing estimates on related project work.
- Staying current with new technology developments and development techniques.
- Responsible for monitoring and reporting development project status and anticipating potential issues that could adversely impact scheduled.
- Work directly with partner teams to understand & design requirements
- Participate in initiatives that improve overall Stability & Product Quality
- Able to perform their assigned duties with a certain degree of independence requiring minimal direction and supervision.
- The candidate is expected to be a key member of the technical problem solving team, routinely sought after to address complex production issues.
- Proactively contribute to increasing the team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities.
Qualifications
- 5+ years of experience developing in .Net and Click Software
- Previous exposure to Agile and working in the Product Model
- Interest to systems architecture
- Computer Science, System Analysis or similar technical degree
- Strong analytical and problem solving skills.
- Fluency in English
- Ability to work independently and/or as part of a global team
Essential
Requirements
• Moderate software/IT engineering/code development experience on A2A and B2B
applications
• Ability to gain trust and respect of engineers, dependent teams and
stakeholders to deliver results, all without direct reporting authority
• Capable of working in a dynamic environment with minimal direction while
delivering in a timely fashion
• Ability to find quick consensus of new information and moderate knowledge of
system being tested
Below skills :
- HTML 5
- JQuery V1 or above
- Angular JS
- Bootstrap
- REST Services Knowledge
- .NET
- Agile Methodology
- Computer Science, System Analysis or similar technical degree
- Strong analytical and problem solving skills.
- Fluency in English
Desirable Requirements
• 2 to 5 years of experience in software/coding/IT software
- Experience in Click Software would be an added advantage such as - Field Service Edge, Mobile Studio and Service Edge Integration
To Apply & details for Software Engineer click here
To Apply & details for Technician/Technical Support click here
Have a Bright Future Ahead!
Stay Home! Stay Safe!
Regards
Career & Jobs